FAQ/Support

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FAQ/Support

In-App Purchases:

Fuzzy Critters is free to download and play, however you do have the option to purchase virtual items in-game using the app stores such as iTunes App Store or Google Play. You may wish to protect your device by preventing unauthorized charges on your account, especially if young children have access to your device. If you are concerned about Mobile In-App Purchases, please create a password to prevent unauthorized charges.

IOS

I purchased an item on my iOS device but haven’t received it. What shall I do?

If you make a purchase and do not receive it please contact us. Be sure to include as much information as possible such as:

1) What you purchased
2) The date and time of the purchase
3) Your profile username

How do I restrict in-app purchase on my iOS device?

1) Tap the ‘Settings’ icon
2) Tap ‘General’
3) Tap ‘Restrictions’ and then select ‘Enable Restrictions’
4) You will then be prompted to enter a passcode
5) Re-enter the passcode to confirm
6)Then scroll down to ‘In-App Purchases’ and turn this off by tapping the switch left
Automatic In-App Purchases are now disabled and a pin will be required to enable purchases on your device.
Please note: Instructions above may vary. Please refer to your device user manual for more information.

Android

How do I restrict in-app purchase on my Android device?

1) Open the Google Play Store app
2) Tap the ‘Menu’ button
3) Then select ‘Settings’
4) Scroll down to the ‘User Controls’ section and select ‘Require password for purchases’
5) Then select the first option ‘For all purchases through Google Play on this device’
6) Your Google Play password will now be required for all purchases

Automatic In-App Purchases are now disabled and a password will be required to enable purchases on your device.
Please note: Instructions above may vary. Please refer to your device user manual for more information.

I purchased an item on my Android device but haven’t received it. What shall I do?

If you make a purchase and do not receive it please contact us. Be sure to include as much information as possible such as:

1) What you purchased
2) The date and time of the purchase
3) Your profile username

How to Play

What is the reward next to the achievements?

Each achievement has 4 tiers of rewards that pays out increasing amounts of Jade.
Once you have completed all the tiers of an achievement you unlock the bonus reward beside it.

Each level of achievement has a star, once you get all four stars it unlocks the reward beside it.

Is it worth upgrading tricks?

Upgrading tricks is advantageous to the player and here’s why… each new trick level does 3 things:

1) It lowers the amount of keys needed to fill the gauge
2) The Cool down time decreases with each trick level
3) It increases the capacity of how many tricks you can store at once

What are tricks and how do I get them?

Tricks are useful to help you win Missions more quickly. Tricks can be empowered by
matching the same colored keys in order to fill the gauge. Once the gauge is full, your trick is
empowered and ready for a single use. Some of the more powerful tricks will require more
matches before they become empowered to use.

How do I win a multiplayer duel?

Duels are just like regular missions except you are racing an opponent. You can see how far
along the pipe your opponent is by looking for the “Ghost” of their pet.
The first pet to reach the Safe is the winner.

What is different about boss missions?

Boss Missions are more challenging because “The Boss” enters the pipe to chase down
your pet. This requires you to move your pet more quickly to prevent getting captured.
In addition, we have added barriers that you must close in order to ascend the pipe and to slow
down the pursuer “Boss”, giving you a chance at winning.

How do I complete a mission?

Your objective is to get your pet to the end of the pipe by swiping the keys on the board before
running out of moves. Then you win the gold!

Troubleshooting

Do I need Facebook to play?

You do not need a Facebook account to play Fuzzy Critters.

How do I save my progress?

Your progress is saved automatically on your device as long as you are logged in. In case you get logged out either intentionally or accidentally, your progress will only be saved if your account is registered with Game Center or Gmail. You can only register with Game center or a Gmail account when the notification is received upon opening the application for the first time.

There is no way to register to GameCenter or Gmail once you have begun playing.

Fuzzy Critters is not responsible for lost accounts.

If I re-install the game will I lose my progress?

You will not lose your progress if your account is registered with Game center (iOS) or a Gmail account (Android).

Fuzzy Critters is not responsible for lost progress.

The game freezes and has become unresponsive, what should I do?

Try waiting a few moments for the game to respond.
If not, then try closing the game application and re-opening it.

How important are the mission stars?

You can complete a Mission with as little as 1 star. However, in order to be eligible to play
against The Boss Mission at the end of each neighborhood, you want to accumulate as
many stars as possible.